At GodSadhana, we are dedicated to providing our customers with a seamless and satisfactory experience. Please take a moment to review our Returns & Cancellation Policy below:

Order Confirmation

  • Puja Samagri: Upon completion of your purchase, you will receive an order confirmation email at the address provided during the transaction.
  • Pandit Services: Our customer care team will follow up with a confirmation call to verify the availability of the Pandit on the scheduled date, accompanied by a booking confirmation email.

Delivery Information

  • Puja Samagri: Orders are typically delivered within 7 working days from the date of purchase.
  • Pandit Services: The Pandit will arrive at your venue 15 minutes prior to the scheduled Puja time.

Returns

  • Puja Samagri: Returns are accepted under the following conditions:
    • The product is faulty, defective, physically damaged, not as described, incomplete, or does not meet the specified quality and quantity.
    • Returns must be initiated within 7 days of delivery.
    • The product must be unused, unaltered, and returned in its original packaging.
    • Return shipping costs are the responsibility of the customer.

Please contact us via email prior to initiating a return and ensure you use a reliable courier service with tracking for the return shipment.

  • Pandit Services: Returns are not applicable for Pandit services.

Cancellations

  • Puja Samagri: Full refunds are available for cancellations made prior to shipment. Cancellations are not accepted once the order is in transit.
  • Pandit Services:
    • For bookings of Pandit services only, a full refund will be issued.
    • For bookings that include both Pandit services and Samagri, the Pandit’s fee will be fully refunded, and 50% of the Samagri amount will be refunded.
    • Cancellations must be made at least 48 hours before the scheduled Puja. Requests made with less than 48 hours' notice will be assessed on a case-by-case basis.

Customer Grievance Policy

  • Delayed Pandit Arrival: In the event that the Pandit arrives after the specified Muhurat, we will arrange an alternative Shubh Muhurat and ensure the Pandit arrives punctually. Should you choose not to proceed, a full refund will be issued within 7 working days.
  • Community and Language Specifications: If the Pandit does not meet your community or language specifications, or fails to conduct the Puja in accordance with your rituals, we will arrange for a new Pandit, supervised by one of our head Pandits, to perform the Puja at no additional charge.
  • Quality of Samagri: If the Samagri does not meet the required quality or quantity, we will replace the entire kit at no extra cost.

Thank you for your understanding and cooperation. If you have any questions or require further assistance, please do not hesitate to contact our customer care team.